SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shoppujapan (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://shoppujapan.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Thanks for the work, everything came in good quality, I'll rate 5 stars.
I appreciate this store, I can always find cool fan stuff there!
overall quality is outstanding!
Look beautiful and solid, show all the information about time. Only in the dark the arrow does not glow. I hope they will last a long time.
At first glance, a good watch Come quickly Packed perfectly came without damage
The clock corresponds to the description, came very quickly. The box is wrinkled, but with the clock everything is fine. Thanks to the store for the gift.
Up to now is very good. Price performance ratio is very satisfied with you
Looks incredible, and very comfortable feel to it. The color is exactly as it looks in the picture too! Great purchase overall
Good watch, packed and packed in a package with small dimensions. It's a pretty big watch.
recieved today, it's so nice! thank you so much
Beautiful watch well packaged fine quality very accurately and masts and weight correctly. So this is a top clock for his money.
Product exactly as described! Thank you very much!
Thank you very much. The clock is just gorgeous. Look very expensive. A leather bracelet was also put on the metal bracelet. Packed the watch in a beautiful box. For a gift, the goods are very suitable. Thank you very much.
The watch is good. But the packaging has broken. Perhaps it will be okay.
Very beautiful Watch, am very of Quality surprised! Have the Watch in 16 days.
Superb quality automatic watch, solidly built, robust , quality parts. Timekeeping is excellent. Very happy with the watch, amazing value for money.
No problem getting stuck at customs late in the hour is really great and turn up close to 10 times when the pin is turned off for those who don't know how to build looks more stylish and quality than in photos
For hours satisfied, it came exactly what i ordered. I'm happy. Went to the Canada territory for 3 weeks.
It's okay. The clock came whole and in working order. I will check for the accuracy of the stroke and how much the plant is.
my mom like i.
good quality .
My dad's really happy with that watch. The Watch arrived well packaged. Thank you very much.
Very beautiful, and made of good materials, fast shipped and delivered!
The product was about a month, everything came well, without damage to the store I recommend
Thanks to the store for the fast delivery. The watch is good, my wife liked it.
Quality corresponds to the price, packed well. Working. It came quickly. Seller recommend.
I received my parcel in two weeks and I couldn't be gladder! It occurred really solid. I had never noted something like this until that moment. I'm so happy I attained it though, because it is wonderful! Now this is maybe my beloved good and prime marvel that I have had from shopping in webstores. If I could valuate this item better than 5 stars, I would. I'm confident I'll continue to like it.
Came for 3 weeks, everything is fine. Came included, all whole) later i will write about the hours :)
Great satisfaction with the watch everything works as it should look luxury for the price perfect product I can only recommend thank you to the store / shop
Delivery 23 days from the moment of order. hours work. !!!!!!!!!!!!!!!!!!!!!!!!!
Article very fast delivered to Netherlands. Product works well. Easy in use via app. Top Product for super little money.
All works as it should. Fast delivery recommend
Watches very good, already know the product, can buy without fear.
Watches arrived in 18 days!! Well packed all working normally! Very antrcioso.
The clock arrived very quickly, thanks to the store for the promptness in sending the goods) did not expect good quality for such money, but was pleasantly surprised!) I will still have to order it!)
This is excellent watch! Sending and shipping was very fast, all came to Serbia in about 2 weeks. Packed and well protected. Looks really great
GOOD WATCH. BEST ONE I GOT THANK YOU VERY MUCH
excellent product and customer service. thanks for this
is awesome, you have my 100% positive feedback
The goods came very quickly. Packed qualitatively No complaints. They look decent on the hand. Thank you store!
Can't even compare with anything else - too cool! Thanks to the seller
I was just looking where to buy online. thanks to the seller!
is of an excellent quality, just as expected
Very nice watch, water resistant, everything as described! I recommend this store.
Good watch. Easy to adjust, the strap is comfortable. Packed is rather weak, but during transportation did not suffer. Delivery about a month.
The watch is excellent, came in a month. Go, batteries are replaceable. The belt is very soft, if you wear it every day, it will not last long, you will have to change. Speaking of belt-clasp silver, not gold-plated as a case .
Cool watches match description Came the wrong color But the goods are satisfied
Watch perfect (came with toast), excellent quality, professional store, will buy more!!!
Cool Watch
nice.