SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shoppujapan (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://shoppujapan.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
All as in the description. The track wasn't tracked.
thank you .....the parcel arrived today,I'm very satisfied with my purchase...thank you store, recommend the products
I already have it in my house Thanks
I really liked the patches. Smooth wrinkles under the eyes! Refreshing pleasant smell. Delivery to the Dnieper took a month. Purchase is very satisfied! Thank the store!
Cream looks good, has pleasant texture. Quickly absorbed. Whole box, lot cream waiting for effects! For a while current recommend salesman! Thank you
A good cream, visibly tightens the skin, is well absorbed, I recommend!
very fast delivery.. nice packaging..thanks for the product.. store recommended
The composition does not contain collagen at all
Just received so I have not tried yet against I had conversation with the store
very good cream. thanks.
Normal cream. All OK
The cream is very good, absorbed quickly, the skin becomes soft elastic, the store Thank you very much!
I can not say how precise the description was, the cream is fat, the jar is not small, the box came crumpled, it took a very long time for about two months delivery paid, but the time did not decrease on delivery. Today I received, just smeared my face, on this I can not say about the effectiveness, the smell and consistency are good. Sent for a long time.
Thank you
Condition may watch bad
Great.
The parcel was not tracked. It was 5 weeks. The cream is applied to the face easily, it feels moisturizing, the face is good and in the morning-soft, smooth. I liked it very much. Thanks to the store. I recommend both cream and seller.
thank You good store!!
Arrived in Morocco quickly not even 2 weeks
Order delivered very quickly. I wanted as a gift, but as a gift this cream will not work, T. k. although asked to pack well, but the box is still very wrinkled in the corners. plastic jar. the box is not packed in a cellophane bag-just a box and inside a bank with cream. cream until 2024. quality is good.
The cream received,The cream is amazing! Really whitening, moisturizing, tightening the skin of the face,smoothing wrinkles! I'm very fit. I think that it will suit very many women and as an alternative to suspenders. I recommend buying this cream myself and as a gift. all 5 stars
Excellent moisturizing Face cream with collagen and the secret of french snails. It can be used both day and night. Has excellent effect, eliminates various skin problems, makes your skin soft and smooth. It is used to restore damaged skin, its nutrition and moisturizing cream, I recommend
Good for face skins
A very good cream