SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shoppujapan (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://shoppujapan.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
As in the picture, the color is beautiful, the height of 180 cm, the weight of 67 kg came up size M, not short, just right.
Delivery month to Voronezh, leggings are excellent, very high quality look, the light is beautiful, gentle. Minus a strange seam on the Pope, but it is also on the pictures of the store, just when ordered did not notice, it looks honestly not very. Size S on about 92 cm and height 160 cm-just fine, the length is also good.
Excellent quality! Super fast shipping!
Resonably priced goods like this one are my soft spot. Happy with the purchase like never before
so far this is the best i ordered online. recommend!
was delivered in 2 weeks. The quality is good. Recommend.
When such a cheap is available online, it's logical to buy it instantly. That's what I did :-)
I've chosen to buy online and was right! great customer service. thanks!
It's great that the store offers such a low cost for . Thanks!
Thanks for ! Everything is fine! A good product for a reasonable price!
Glad I managed to get online - won't have to go to anywhere
The quality of is excellent. Shipping was within setimaed time. Thank You store 5 +
good quality :) well-made
just received, no flaws found
I just got it! So gorgeous!
nice quality for the money paid
super ! not that expensive but the quality really good!
really good quality, I didn't expect it. A+++++
Fabulous ! The store was quick with communication. It's a perfect choice. A+!
The best thing about this item is its undeniably high quality
Thank you very much, received intact! Everything is perfect, satisfied at 100%!
Waist is a bit loose, but the price & quality are amazing. My new favourite leggings.
perfect!
Fast arrival, all-match, stretch as it takes Flush
As seen in the photo. Further are super comfortable.
JUST AMAZING!! I LOVE THEM, super stretchy, you can go a size down if you like the leggings to fit super tight like me, might order more in the future GOOD JOB SELLER FOR GETTING ME HOOKED
Cool Moose! Delivery 2/3 weeks. I took myself and my daughter! Dense, do not shine through, the elastic waist does not press! Silhouette-thin as if! No doubt, we take! Height 173, ankle length (Bones)
Leggings super. They sit perfectly. Took with, in size.
Very satisfied product, good quality, thank you
the product is good
Great quality, are squat proof for the gym very happy. Small propblem with them rolling down that could be a size issue doh il size down for the next pair
Great quality
Tights bomb! Delivery super fast to Yaroslavl. I ordered 25.10, and 09.11 took already! The order was taken to work on the next day. Height 173, size 46/48, length Super, do not tighten, no thread, no smell, elastic on the stomach does not pull! Super quality! Take it! Does not shine through the underwear!
On my hips (92 cm) tight not very tight, very tight stretch
it's stretchy and comfortable I like them but the material could be better , material is thick but very stretchy!
great product. good quality for price. really stretchy. however the xs is way too big. more like a medium.
Fast, with tracking, for 12 years xs in size, fabric cotton, hood!
Leggings are excellent, dense, stretch well.
Are good quality and feel good to touch. Are not transparent. Recommend it! I am very glad of these pants.
Very lovely
High quality! It does not show through when you bend. The stitches and the cut of the leggings are perfect. Colour cute, definitely looks quality.