SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shoppujapan (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://shoppujapan.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
They are beautiful just what I wanted thank you
Very beautiful masons, I recommend
Beautiful Beautiful rhinestones, shimmer in the light, packed well
Shipping fast, store Super, rhinestones space, holographic just all colors poured
Everything is fine, the quality is on top. You can not take a specific color, because. Poured with all colors.
perfect
Everything came only for a very long time, but everything is cool, take it will not regret, good quality. Thanks to the store. I'll take more.
Rhinestones sparkle incredibly
Great Stones. I did not expect that with such a shine will come
amazing color and shine! i will be buying again
Very nice and bright. Excellent
The parcel came on February 12, ordered on January 8. I think that fast delivery. Very cool shine rhinestones!!!! Take it, you will not regret
Good and beautiful rhinestones! Thank you
Very beautifully shimmer. China, but quality) will not regret!!!
Thank you.
Rhinestones shine beautifully, all smooth, came quickly. Everyone is happy, thank you very much!
Delivered within a month. Beautiful rhinestones, wonderful shimmer. Very small.
They’re bomb! I use them for all my nail designs
Delivery fast: the order made on January 10, received on February 4. Rhinestones are very beautiful.
Countries came about a month, to Chelyabinsk. Ss30 large very) what you need
January 7 paid, 31 received. Look perfect.
I start again the store I received it quickly according to the description I recommend
Not for the ground time I take it! in the shop
Rhinestones are beautiful, packed very well. Only here the order was sooooo long, even had to open a dispute, but it's good that all the same came. Very satisfied!
Rhinestones of very good quality! Glass. Very chic shimmer. Before the Vladimir region, the parcel came within three weeks, the track was tracked before delivery. Packed qualitatively. I advise the store and the goods
Beautiful and very bright I will ask for more thank you
All super fast shipping
The product corresponds to the description, beautifully shine ordered 11.11.19 came 17.01.20 to Tyumen
Rhinestones bomb, shimmer very beautiful!
Glitter crazy just wow! Shimmer with all the colors of the rainbow!
love love love. well packaged and no damaged to stones
Arrived in 16 days and is great, the glow stones long and the packages are QUALITY. Many thanks. Repeat
Lighter than in the photo, lilac-light green
Beautiful rhinestones
All OK as photos, I received extra un'omaggio
Great! Dostovka about a month, the parcel came to the Post Office. Chic rhinestones, sizes just for nails. Thanks for the good work!
Parcel has not arrived, but the store is very kind, immediately return money, for it is the stars!
Shipping 18 days, Stavropol. Monitored. Rhinestones is very beautiful. Iridescent. Just lovely. Advise. Seller Thank you
So happy looks so pretty can’t wait to put them on
Stones are super. put as a gift stickers. thanks
The goods came in whole. Tracked all the way. It came SMS with the address where to pick up the parcel. The stones are all even, without marriage. The color is incredible. Very, very beautiful. I am very happy with both the goods and the store. I recommend
Everything came well I packed, the number did not count, they are many, externally excellent, I recommend
Rhinestones trimmed. Small not high straight what you need
Fast delivery, thanks to the store! The quality of the goods is excellent. I ordered 3.12. The Mail came 17.12. Tracking all the way.
The stones are exactly the same as the image.
Come quickly!! Look cool!!
wow!! beautiful!! thanks for the gift
The goods went for a long time, somewhere for two months, opened a dispute and then straziki immediately threw in the mailbox!) thanks to the store, waited!)
Rhinestones chic! Delivery two weeks! Seller put sliders for manicure as a gift
Everything is fine))