SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shoppujapan (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://shoppujapan.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Seller is so honest.Even with the virus delay store shipped out Immediately she got back to work
Simply beautiful thank you
I really like me but I'm a kid to my bb. I don't even get in. I buy size 12 is. very small as if it were bb 6 neses. but very nice
Very very beautiful dress and very good quality I love
The dress is chic. Thank you very much to the store. no matter the holidays and kronovirus, the dress came quickly to Tatarstan. She took her daughter for a year Size 18 m. Now we are 10,5 months, 10 kg, the dress is just. (Daughter is not plump). There are protruding threads, but this is a second matter. The seller is sociable.
The dress is pretty, a little threads stick out, but not scary, you can also cut...
super recomendable!!
The dress is delicious, all as in the photo. Thank you store
I'm inlove with this dress. It's just a bit too small for my baby
Loved very beautiful
Perfect recommend to store
Very nice as in the image arrived in 26 to Peru huanuco
Super dress, cotton lining, came in 3 weeks
very beautiful. ☺️♥️
Beautiful! I arrive re well, the right size
The dress is just super! Exactly as in the photo! Even more beautiful probably! It came days for 25-30 somewhere! Thank you store!
The dress is beautiful, super!
The dress is very beautiful, as in the photo. Satisfied with the purchase.
Very satisfied thank you store I recommend
The dress is excellent, the size matches, somewhere threads stick out, the color matches, I recommend it very satisfied with the product. Delivery just over a month
Excellent
The dress is very high quality and good, the sizes are small, I took to the newborn, and the size is like 3 months... Stitched very well, no thread or smell... The bow is chic and can be unfastened.
Thank you very much to the store birthday we have on February 11, very much asked that we would deliver earlier and for 2 weeks everything came to us. The size took for 9 months since we have a height of 72 cm, we are small, came just. Thank you again very much, nice when all your requests are heard
All as in the photo, everything is fine, more
I'm wrong in size I asked the store to change the size I had no answer
The parcel came 15 days before Omsk. Very beautiful. For its price, the quality of the dress is not bad. There are many protruding threads, but this is not critical, the main thing is sewn smoothly.
The product is very satisfied! Delivery and quality-Super ordered a dress in advance, as soon as we immediately put on. Either on a holiday or on a photo. Thank you!
Lovely!!
The dress is beautiful. It came very quickly, it came to Estonia in 10 days. The quality is of course low, but I did not expect a super quad. Thank you!
Delivery to Moscow 13 days! Very beautiful dress!!! Daughter 75 cm. 7.500 just right 12 size! Thank you!!!
The dress is magical. Took for 2 years.
Im in love with product. Incredibly beautiful❤❤❤❤❤
Wonderful. Item as described and identical to one advertised. I'm so excited for bubba's arrival!!!
I'm happy thanks a lot
The dress is very cool! As in the picture... sewn exactly .. It came very quickly! We are now 9 months .. took a dress to dress for a year, the size took 18... Sits well .. well, we're plump
Dresses are very beautiful, thank you
Very satisfied, the dress is beautiful and arrived super fast in 14 days
A little wide but very beautiful fabric is amazing
The dress is gorgeous, the quality is excellent, the delivery is fast. I advise
Too Beautiful received in 15 days
Beautiful
So beautiful am In love with the dress I can't wait for my baby to arrive and rock it
Ordered 15.12 received 03.01, quality at height, the size fully corresponds. Order satisfied
Fast delivery, dress like
Perfect fit size 18 m height 73 cm. Is still a small margin is six months ahead
Dress Super!
The dress is very beautiful, gently pink. Size 12 months took her daughter for a year ideally village. There is a cloth petticoat + tight tulle sewn on the edges, which B was a little lush. The store wrote that it is necessary urgently for the holiday sent immediately, for which many thanks. We have even a week of reserve for the holiday. It came by new mail to Ukraine in 18 days.
Loved, are beautiful
Very beautiful, delicate dress, as in the photo. Sewn qualitatively. Thanks to the store.
The dress is very beautiful, In the photo the child is 1.9. Weight 12 kg, 87 cm, there is a small stock. For two years will be excellent