SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shoppujapan (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://shoppujapan.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Leggings are awesome! The priest looks at them fire, the back pockets are in place. Good stretch. To me the size l just right at OT 70, OB 98. Color Navy-deep dark blue, beautiful. I ordered more black. I want to note separately the work of the store. Feedback is instant. With the order occurred confuz on my inattention, but the seller went to my meeting and solved this problem completely in my favor. Very grateful, thank you!
Awesome!! Love them.
Perfect I carry a m i took a l
Size match, shipping fast
Everything is super! Very satisfied! L at 46 sat perfectly!
Cool pants, there are no complaints about the quality. On the fat ass of the 48th size took 2XL, everything is fine. Thanks to the store. Take boldly who doubts
I took XL for height 172, just above the ankle, I like
Good
Beautiful product. High quality material! Package arrived fast. Everything works. Recommend!
Placing such a great item for sale is awesome. Waiting for my delivery to come!
That's a brand new , and the quality is more than high
Very good, arrived very fast.
i am delighted. matches the photo in full
Better quality than expected, Shipping was quite fast!
Leggings did not come (money returned
Perfect quality for reasonable price! Good deal! Thank you store!
Glad I could buy online in this webstore
Thanks for ! Everything is fine! A good product for a reasonable price!
Bought on sale, never regretted the purchase
Omg just beautiful
168cm, 60kg L size fits perfect. Very comfortable and suits with any shirts jackets coats and shoes. My friends and coworkers loved them too:) will order the blue one :D
Resonably priced item with a nice quality. Check out the webstore!
Perfect
fully matches description.
Just delight! 4hl at 52 RF perfect!! Thank you!
Runs small, SIZE UP!
Excellent quality and excellent fit! Bought on p.52. I recommend!
very nice
My love is love, delivery is fast despite the fact that the store did not send the goods for a week, 4XL to 50-52r sat well
really elastic - nice fit perfectly
Well sat on the hips 115, a little short for growth 169, but not critical
I read reviews and so glad I did. I’m 5’4 and 150 lbs I I wear an 8/10 size medium and bought XL they fit perfect! Only problem is took over 1 month ordered 12/03 and got them 01/07
Just like the picture. Used the size chart and they fit perfectly. Normally wear US 12, took the 4X to fit my 46" hips. Lots of stretch, very comfortable. Quality is good - stretch twill, so they look like black denim.
2XL fits me like a US Large. I’m 5’5” 180#
Order one size up!
5’8 165lbs ordered an XL. A little snug, but should stretch. Shipped fast
Well, very cool leggings well stretch, there is a small smell. As a gift put rubber
They're perfect, the third parties I buy, for size change and they're like new.
Pants great, dressed very well have 60 kg. Buy again. Fast Delivery
Love these!!! I want to order in another color!
Perfect but would size up one
I LOVE these! Thank you!
Beautiful comfortable pants fast delivery I'm happy
Very recomend, thank you for selling this
ordered on 29th of November arrived 4th of December... very fast... store very nice and cooperative.. item same as description.. satisfied. will buy soon from this store again more... have free ponytail..
I’m a US 12 and XL are a good fit. Just as described!
Very comfortable.
ok
Bought an XL. They are more like OS. i can wear them and my daughter that is an XSmall can wear them too! super cute!
Pants as described! Very stretchy, but even the 4x was too small.