SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shoppujapan (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://shoppujapan.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Cambenezon is beautiful. it corresponds to the photo and description.
Nice quality!!
Just like the image. Good fabric and really cute.
Fits for daughter 3 years 4mies wearer size 98. Recommend.
bien
Everything is fine, only not enough belt
Beautiful clothing, fabric light
The store is just super, the store is responsible and sociable. The costume is very well sewn, the quality is excellent, an interesting fasonchik, for the summer the most it. With pleasure I will still order the goods in this store. Thank you for the quality goods.
I am so impressed with this item
Beautiful and always comes right! Great store always buy this store
Beautiful as photo mesh is very good
Wonderful Super recommend
Very nice the garment, arrived in precise time
IS like the picture
The product was a month, my daughter liked, I recommend the store
Very beautiful, my daughter loves, had bought before and bought a size bigger.
The parcel was received, came for two weeks, all as in the description, a very good combinizer, for the summer itself, thanks to the store for the fast delivery.
I arrive the same as in the description the quality is good very charm I recommend
Fast shipping, good quality and excellent store
lindo
Excellent, fast shipping
Very nice
So beautiful.
I loved it, I haven't tried my baby yet but I like it very much
For 176 rubles will come)) Doche 1,5 big))
Product beautiful, as pictured, super recommend, size was perfect for a child that will make 3 years
Excelente
Everything corresponds to the description of the thread does not stick out, size in size
And very beautiful and the second Q I buy, and not worth having another pattern. store highly recommend super fast, sympathetic, agile and helpful.
Fresh screen
Ordered a TAM 3 for my 2 years, was a little big handle, but the product. Took 2 months to deliver in PE.
Perfecto
The first impression quite liked, fair value within my expectations.
I got my order. Very light and good. Thank you very much
Baby girl wears 3t and I ordered a size 6. Size fits just right but tied it up in the back.
Already is the second buy, great fabric. Loved!
thank you the package was in good order
Very pretty
Very nice, my little girl is feeling good. Fabric suitable for summer, arrived before estimated time
Cool jumpsuit. Daughter of 4.5, height 114, came up well. Only webbing long
buena
The handles a little big but beautiful jumpsuit
Very beautiful suit
Beautiful.
Size 7 about UK size 134.
beautiful! important to note that my girl is almost 19 months old. since she is bigger and little longer in length than others her age I chose the size. she steps on it, and also the straps are too long at the stage. it's winter, we'll see how it fits by summer, otherwise we'll wait a little longer. rather too big than too small ❤❤ happy!
Very beautiful loved a month Agui no Brasil
Good product
Good evening. Malomer, a little thread, and otherwise everything is fine.
lovely outfit. fits perfectly. nice quality.