SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shoppujapan (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://shoppujapan.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Sad that the base is also blue. worn well
Super fast shipping!
Zamówiłam 8 March, I received 14 April. Little Flowers very drobniutkie.
Flowers are small, the varnish itself is very thick, in two layers you will not tax, so the flowers as such and not visible
Goods did not come money returned quickly
Good
All Super, delivery fast
Description is not accurate, base gel yellow although stated transparent in the description
No appreciation for the flowers
I'm happy, just have to double the layer
he cheated me, I do not recommend
I like Me
Corresponds visually, still in fact did not try, and so like norms.
The product was very accurate and beautiful! The gel is quite thick
Everything is well packed, nothing is damaged. It came to the Krasnoyarsk territory for about a month.
Good gel, looks beautiful. I have not tried on myself yet
good.
Excellent gel, in fact of course I have not tried it yet, but it looks very nice.
just pefrect
Beautiful, I'm very happy and I recommend to everyone )
The goods went 29 days) thanks to the store) packed well)
Color glittered listen.
The goods are fast. I did not communicate with the store. I did not try the case. But everything is sealed. Super
Perfect thank you!
Beautiful gel, but the colors in it are small, you need to catch) In the photo gel in one and two layers, on the hands in two layers
As in the photo. The only not quite pleasant bumps from these colors.
Long went, but so beautiful and filled just to the edges!
Super
Excellent gels
Excellent gels, though as yet I do not know what they are. In Krasnodar a month and a half. Very small flowers, and if there is a whole flower, it is thick
Thanks to the store for returning the money
The goods came before the deadline, look beautiful
A lot of flowers. Thank you to the store. I recommend.
I ordered 3 gels, came in one package. One of them is a duct, left on the bottom, smeared the other two.
Beautiful
came pretty quick.lovely just like the picture
Did not come
Didnt got it but they refund
Just a bomb))
As I can judge from my experience, the quality of is more than satisfactory
Very cool gels! In The Jar itself, the shade is bright, in fact, after drying in the lamp, the shade disappears.
Thanks to the seller who asks the best price for on the whole platform. Awesome!
❤
Good item and fast shipping. Thank you so much!
The order was not received, received a refund.
Come. Track across Russia was not tracked. Colors are many and small, the gel itself is slightly colored in the color of flowers.
I'm absolutely in love! Thank you!
quite satisfied, thanks
All as in the description, very satisfied, nowhere I saw this!
It takes time to arrive, but it brings very little decoration