SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shoppujapan (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://shoppujapan.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Satisfied
Hello, nice solid watch, fast shipping, thank you very much
Yes, is elegant and beautiful
Pleasantly surprised!!! The clock is very good. The calibre of the hour is very pleasant in mechanics, the start and reset buttons are light, but are located so that they exclude accidental pressing. Despite the large thickness (like Swiss mechanics) by weight, the lungs. On the hand sit very comfortable. Passed today all day-never there was a desire to correct. I am very pleased with the purchase. But as a gift do not take-packed to appreciate easily and the box in which the watch was crumpled in trash. But I will not fail because. I took my watch-I really liked it. The store sent quickly. The parcel was tracked all the way. By the way, so as not to be deceived expectations-the upper ring with a cable felt plastic. I did not scratch to check))
For Watch czekałem about 26 days. Quality and appearance is very good. Heavy and very cool. I am very happy with your purchase.
excelente
Very good
Very nice product
It's a very beautiful watch.
Without words very good quality and time Arrived before the agreed delivery
The clock came in time, all as in the description
Chic clock. Delivery was very fast. Thank you.
Equal or better in person.
parfait
THE box is small for watch, not close.
Watchband is difficult for this, the image, or a whole as a West-large degree of design as show. Watchband material: rubber like material is first packaging after break rubber peculiar smell. The picture does not use large problem seems to be. Shipping shipping: usually Shipping time frame mechanical condition: good
Very good product, surprised me.
Excellent service
Open mouth was!! Not imagined that the clock was so beautiful so, a real machine, congratulations to the store and Chinese!!!!
Very beautiful, and in perfect condition, beautiful.
Very good product
Very good product The long
Perfect Watch, excellent quality, professional store, aprovadissimo!!
Band is rubber BUT it’s a lovely watch! Thank you store
All as in the description, the functions work, the watch looks very elegant, though I regretted that I chose with a silicone strap, but it's already a matter of taste.
Very discreet
super nice item! my roommate is delighted with my new
very nice a mix between elegant and sport
is resonable priced and store is really nice in general
Ok
Very good product
Very satisfied the quality and design. It takes only 2 weeks to arrive. Thank you!!
lovely watch same as in the pix
Am Satisfied
Great! Quality super! Fast delivery! Thank You
Product is great, came very quickly. Recommend items and store!
The clock is very beautiful.
Everything great
Great lindão clock! Boa7 material quality. Arrived well packaged and early! Recommend the store and the store are Congratulations! Soon buy more!
Excellent store! fast shipping, great quality. Will order again :)
Beautiful! Let's see how they will be worn! All arrows working
excellent quality watch for price
The watch seems good, but the quality .. I ordered a couple of the same. Some dial is dim, others have bright white. Some wire is bright golden, others like rotten in a dark shade. And on the second and adhesive base on the frame of the dial, I'm still trying to remove it, if at all possible. And no arrows fall into divisions-all the time between. How is it? Purely for brutality Watch, in quality back and forth.
Got it in my mail this couple of hours ago. Super excited about giving it a try!
Comfortable and excellent design
The Product Quality is very good. SATISFIED!
Good product, good delivery on time, and great store
Product high quality
A very beautiful watch... I'm sooo much in love with them... Seller HIGHLY RECOMMENDED
Excellent super clock. Sorry just not waterproof. And so excellent. I recommend. Solid