SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shoppujapan (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://shoppujapan.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Lipstick is good, it went about 2 months to ekb. Only moisturizing the first minutes, then dries, remains only pink color, cool in general the effect of natural pink lips, on top of a simple hygiene can be applied and norms, I do. I came whole, only the box crumpled. By the way, very pleasant smell of lipstick. And aesthetics of course chic)))) just very nice girly feed)))
It tastes a little bitter.
thank you very much, I received the item earlier than I should have received it.
I liked it very much according to the description there is no unpleasant smell and on the lips is not plucked
Cute balm, gives the lips a pink shade. This is not quite my color, but I will use it. The smell of Peach was not very pleasant to me, rather sharp.
The product is same as the picture
My daughter liked it
While the parcel goes to China-everything is clear and clear. There's a day, there's two. The border crossed the parcel and cabin. For a month Hang-arrived in the country of destination, then the carrier on the donkey is lucky...
Sweet smell, like vanilla. It came safe, it turned out to be less than I thought. The effect is visible, moisturizes well.
I love them. I ordered 3 arrived well all at a good price, shipping took me 60 days approximately.
All norms. Only the color is not the same as thought.
Smells like Earth. Thin and small. Not liquid
Very cool lipstick! Gives a pink effect, inside a cute flower
Order received, but according to tracking information, the parcel is still in China.
Good lipstick
The flower is cute, the packing is so gentle, the lipstick is light, the lips are pink
I ordered this tint in February. There is no tracking information. Opened the dispute, because I think that should not be so. I will not reduce the evaluation. Maybe tint will really come. Money at the return stage.
I got my lipstick. Very interesting. The color on the lips is very natural. The sponges are soft. Packing is super.
The product corresponds to the description. I recommend the goods and the store.
perfect
Unpleasant taste, beautiful, but money to the wind
Lipstick of good quality, came perfectly packed, a slight floral smell, I advise.
The goods did not come, but the store returned the money!
Loved, the baton is wonderful and beautiful package. Came much more quickly than I expected.
The girls are delighted.
I like it.
Great thing
Goodyear
Funny. A whole one came. I ordered myself and my sister as a gift, but my daughter took it. She's very happy. The age when you want to paint in school, but you can not. But this lipstick and color interesting gives and is not clear: painted or not))) we are satisfied
Lipstick is excellent-I liked it. Thanks to the store.
Cool balm, ordered three pieces, but only two ((
Hermoso
Corresponds to the description and declared effect of a sufficiently high-quality product
nice texture, good quality
All OK. Fragrance beautiful but taste lipstick no longer...
I haven’t actually tested this out yet but it came in good condition. My lipstick smells quiet pleasant ( smells kind of like lychee or fruity ) overall it’s great for its price and it came way earlier than expected.
Quality fire)
Lipstick Super thanks
Fully corresponds to the description, the tube is good and pleasantly lies in the hand. I can not say that lipstick is very moisturizing, rather the film lies on the lips.
The product is good, but the smell is too strong. Well transmits color to lips
Has coloring properties-bright pink color
Came quickly
All as in the description, lips do not dry, makes them slightly pink. Seller p product recommend
Very cool lipstick! Moisturizes lips as a hygienic lipstick, but also has color!) very cool)
Thank you, it came quickly, it smells very nice, the color changed on the lips, light pink, like a balm.
Perfect and tasty smells
Just a bomb! 10 out of 10.
Excellent balm
Well moisturize lips leaving Leciutko color
Very good fondant!!❤️