SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shoppujapan (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://shoppujapan.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very soft and pleasant to the body blouse. In Ukraine came in 2 weeks, to the new post office. The only thing that, it was necessary to order a smaller size. The daughter of 2,8 took 3 T (24-36 months), too oversize went out. I think that even next year in the spring we will wear)
super quick delivery, very good quality items thank you store
The blouse is cool, we are still too big, the label costs 104 growth, it came quickly in 20 days, I advise the store and the store, 100 stars
Great! I recommend!
Good
Falls spacious
The fabric is soft and nice. It looks a little big, but it's perfect for a dryer. That's cute. I've been waiting for 22 days.
Excellent linglish, quality and well sewn, there is no smell, very satisfied with the purchase.
Blouse of good quality. And fast shipping
Tops you owe it to yourself!!! Price contrast too good
Good quality, quickly reached despite quarantine and viruses.
Well come in four key
Everything is super. I order a second time. Fast shipping.
Great quality and nice fabric
recommend the :)
the seller undoubdetly did his best. savings for didn't go in vain, the product is more than fine
Such a cheap online is a great deal! thanks to the store
Quality is cool!!! Will buy more from this shop.
free shipping! arrived in perfect condition, thank you
is of an excellent quality, just as expected
Thanks for the free shipping! Overall quality of is also nice
good quality
Good!!
X-100 cm saw even きれる size did. design with loose-fitting female cute! the ゃしんとおなじままできましたよ!
Think this stock stock harness than terrific ㅋ price contrast recommended
JUST PERFECT!!! Thanks!!
it looks exactly like the picture and i know for sure my best friend will love it!
met all my expectations. looks great!
The arrived faster than the expected and well packed. Overall quality is good. I'm satisfied with my purchase and store work.
Yakichi super. The Rosemary wiered through the gaps, everything went down. The goods were rearranged on the day of the Feast of the castle. There was a mower for 14 days. Duje is pre-satisfied :) I recommend.
Nice quality, looks just like the picture
I am really thankful to the store for setting such a good price for
Everything is ok, thanks for
awesome for its price bracket
Matched with picture ^ ^ this look
Glad I managed to get online - won't have to go to anywhere
Cool vest, the quality of the material and tailoring pleased very much, the size matches. Shipping 2 weeks, track tracked partially
With such a low cost, has an excellent quality
Recommend!!
even without a discount is still really affordable
this store offers the lowest price for , loved it
Very good blouse! The quality is excellent, goes in size. I ordered more than necessary, I was afraid that it was not small. I recommend to buy. I came for a month and a half. I'll order more.
i’ll order more
Cute, quality
the quality of is great for the price
Amazing quality! The shirt is super nice. Very pleased
Very nice fabric and finishes. A little big. Very nice color. Same as the picture.
size perfect. color...a little bit dark than photo.
The goods did not come. Money returned
Toll