SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shoppujapan (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://shoppujapan.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent sneakers quality very satisfied with the purchase!
Good
The waiting time of the goods 2.5 months, the timing came out, the goods did not come, opened a dispute, the money was returned, there are no claims to the store
Sliczne
Excellent sneakers! Came instantly simply, for this separate thanks!
Corresponds to the description. Quality at altitude. The dimensional grid is correct. Delivery to the Nizhny Novgorod region is less than two weeks. Tracked all the way. I recommend the goods and the store. Thank you!
Gemayel.
Shipping with plenty of late is okay okay
Perfect!
Super!
Shoes SA great!
Very cool sneakers! Children are delighted and so am I. They don't want to shoot. Bend, soft, dress very easily, I think on the full leg quite fit.
Fast delivery!
Pretty) I think it will be convenient to run the baby
Malomerka size
Very beautiful, light! Very fast delivery to Moscow, everything is tracked. Only ordered a size of 17.5 and sent 18! So that's more (((took and so with a margin
Sneakers are super, but they turned out to be great, took on a foot 15,5 size 9 and they are straight huge, I even doubt that the next year will grow up))) but the quality is excellent, I will reorder a smaller size
There are no complaints, the size grid corresponds to 25 size insole length 15,5
Awesome shoes
All is well only a little glue is visible, but still OK.
Super fast delivery, on March 27 ordered, April 9 already took away, the child put on and does not remove) crosses are good, there is no smell, let's see how they will be in the sock
Good, glue is not visible. But they stink a little.
Sneakers are excellent! In Orenburg came in 11 days.
Cool))
Came in for 2 weeks. Quality is good, soft. On the leg 11.5 cm took the size 5.5, there is a small stock (finger) Yu. Thank you very much!
Good sneakers
Different grey suede material
The size of the baby's leg is 14 cm, I bought 8 really 15 on the insole. We have a leg with a large lift, but even we have a lot, jumps out... And less to take I think the pressure will be, wide very, for pulling, the leg is not thin
Tip: Use the cash bag, get back some money for any purchases on AliExpress and in many other stores! This is very simple and the savings are significant! Letyshops is the most popular service, and not easy! Everything is very simple, convenient, reliable, supports a huge number of stores: letyshops.com SoC SH-1?r = 2235093-register on my link and get an increased percentage of return! Start saving! I saved more than 5000 rubles! letyshops.com SoC SH-1?r = 2235093
Sneakers just super! Look stylish, very soft, the child can safely dress herself!
Great. As picture
All Super, crosses are excellent, everything came perfectly, we have 13,5 cm leg
Very beautiful and quality, came pretty quickly. The daughter is crazy about them!
Super
Just super quality and look! They are very cool
All as in the description, took 24 size, stop 14,5, a little with a margin. Cute and neat! No smell!
Purchase satisfied)
Very cool. I'm happy with the purchase. True lost with the size, the husband reinsured for a couple of CM and, apparently, we carry them already next year)) no comments on the quality, went to Kemerovo a little less than a month.
Exactly the same as in the photo. But the color is a little brighter
Thank you product Super
Sneakers are very very cool. First, the shortest delivery, in the conditions of general delays. Came really weeks for 2. Secondly, they are very stylish and light. The sole is rubber, and this is the hardest part of them. The rest is weightless. In size took 8 (15 cm) to full-size Russian 23. But I will not say that they are great, even I think, just right. Small Stock. I like it very much. The child is happy. Put on and ran immediately. And ran and looked only at them)))))) thank you.
Tip: Use the cash bag, get back some money for any purchases on AliExpress and in many other stores! This is very simple and the savings are significant! Letyshops is the most popular service, and not easy! Everything is very simple, convenient, reliable, supports a huge number of stores: letyshops.com SoC SH-1? r = 2235093-register on my link and get an increased percentage of return! Start saving! I saved more than 5000 rubles! letyshops.com SoC SH-1? r = 2235093
This is the maximum quality, very satisfied
Cool sneakers, very well made. There is a mesh, the leg should not sweat, for the summer it will do. On the foot of 12 cm, took the smallest size in the grid (5.5 like), perfectly suited.
Very satisfied! But I had to take a larger size. Child 1.4 Size 24 took
Turned out to be huge, the length of the child's foot 16,5, the store advised to take 11 size (17,3 cm), it was necessary to take less, have to re-order, but the price for sneakers grew. upset, for the sneakers are beautiful, light, I would like to wear now.
Sneakers of excellent quality!
Fall well tailored!
Very cute
Not bad sneakers. Come quickly.