SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shoppujapan (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://shoppujapan.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
In the photo you can see about them. Really. The smell of glue is zakhlyviy. Ale's thinking about getting excited. M'yak. Krosie legke
Cool as in the photo) I recommend)
Very nice
Fast shipping! All as in the picture! Thank you!!!
Sneakers are cool. I ordered a one-year-old daughter. The truth thought less will be in size) Well, the main thing is not small)
Findings 10/10 As I don't mogłam their wait not mogłam to decide on any first walkers because enough there are for your choice, that head small wybrałam these and a total of some other My kids them love, walk in them anymore. We odrzuciliśmy already Winter first walkers whether there any high ankle boots as for me mogliby whole winter whisk in adidasach First walkers are of great quality. I am zachwycona very cool dopasowują to stópki. Do not see glue. Smell no have a nice also was not if it comes to size it sugerowałam the tabelka AND future perfect rozmiarki
Beautiful very good quality!! I recommend it
Super beautiful my son loves them
super made
excellent product! no problems with delivery. color is exactly that I needed. thank you :)
this is a really inexpensive if you compare it to other offers. thanks to the store owner!
Love the product. Good quality and shipped very fast thank you!!!
was delivered very quickly and efficiently. Recommend!
i'm truly happy to find such a low priced available online
product is just excellent, spacious and very comfy!
Product exactly as described! Thank you very much!
Bought with no second thought. Best price for !
Free shipping is everything. I'm glad I didn't have to pay extra. Thanks to the store for this !
delivered already. thanks a bunch!
Buying from this store has exceeded all my expectations. Thanks for !
Resonably priced goods like this one are my soft spot. Happy with the purchase like never before
excellent !
totally conforms to the description
I really liked the , very nice quality and fast delivery
overly excited about receiving it!
great
I am really thankful to the store for setting such a good price for
Thank You so much for this product. Good quality and good price. I recommend this Store :)