SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shoppujapan (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://shoppujapan.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Seller Muoto communicative, helped me to choose suitable size. Happy with the purchase. Thank You
Quality is good, stitched clearly
Super
Suit, just super .. The truth is small. Delivery is long, the parcel went almost 1.5 months. The order is satisfied, I will order more ..
A good suit, the fabric is pleasant, ordered for 9 months, came 90, does not match, the growth will be
Good suit, quickly delivered. Seller advise
There are no holes in the hood under the lace, for 10 months is great, but you can wear
Cute costume is not warm
Beautiful suit, quality is good
Class but synthetic solid
I think the size corresponds to the claimed, I ordered the size of 9 m-on the label 90 cm.
12 m for 1.5 years. quality is excellent
Suit liked, the only minus the elastic on the pants tight, the color is bright as in the photo of the store, the size corresponds to the claimed, the delivery mega fast, ordered 17.01, came 02.02. I recommend to buy. With the seller without communicating.
Everything is just wonderful! I will order and recommend to everyone!
Quality Super took on grew I recommend I will still order
I love it
The suit is good thin, for the warm season, Sent quickly and came in no matter what very quickly literally in 2 weeks. Everything is very qualitatively stitched nothing sticks out, ordered for Growth 100 we are now 83 cm, but since the child is a big think that it will be just. Seller recommend)))
Good suit, thanks to the store
Excellent suit! ordered for one age, but it seems one more than the other!
The goods came to Yekaterinburg for a month. Quality so-so, thin jersey, well sewn neatly everything, the threads do not stick out, there is no smell. Child age 1,7 size 24 m straight in Akkurat
Good furniture product good furniture to fabric like me much
The costume is really cool, I will order more models, everything corresponds to the description, was guided initially by the reviews
Order slelan 12.12-received 10.01. Quality is good, very legend. Size corresponds. But my panties came with marriage. One pocket does not sew (see. Photo). Of the minuses-pockets-cheats that I did not take into account
Rtoich costume. On the rashchmer 86 Rus just right with a small margin
The costume is good, nice fabric, the size approached
Funny. I liked it. We wear it with pleasure. Quality is the same as in stores! I advise you.
Costume excellent 2 months went to Kazan
Fast shipping. Very beautiful and quality suit. Size corresponds, took not much with a margin. We really like it! The first wash was successful.
SUPER! My son its 4 month but he its big boy 8kg, so size 80 its perfect for him right now :)
Suit is very beautiful but recommend take measure more, type fabric very good
Great suit. A couple of threads stick out, but it's not critical. Corresponds to the description. I have not washed it yet, I will add a tip. The quality is pleasant to the body. The size is written 90, but it seems to me small in size. I recommend the purchase.
Cool suit took on growth (24 m) by spring-summer, I think it will be just, we now 5 m height 69 cm
Cool suit.
Excellent quality!
EguaL that soft Photo arrived in 2o dias thank you
Super suit, quality is very good!!!
The parcel was exactly a month. suit as in the photo. size only more than I expected
Excellent, bright and beautiful!
Super suit, quickly came
You need to take on the size of two more. Malomerki. On the growth of 80, 12 m back-to-back, narrow suit. And so the quality is 5. like.
The suit is just a bomb.
The suit is cool, no foreign smell and protruding threads, but... First, not cotton, but synthetics, although pleasant to the touch. Malomerka, ordered 2 T, on the suit written 100. We now have a height of 88 cm, and we just have it. It came less than a month before Moscow. Definitely store recommend, I plan to order another, but larger size
Very soft! Cool!!! Recommend!!!
The costume is excellent, sewn well threads do not stick out, but very small, ordered 24 months written rastovka 100, came to size 74-80. Producer and suit recommend.
Suit is good, thank you
As in the picture. I ordered 24 m on the suit written 100. The size goes exactly. The quality of tailoring is good, the composition of cotton with something, there are no labels.
The parcel came in 1,5 months. The quality is excellent. On the tag is written the size 100, but for some reason I doubted, in appearance straight for a year, although maybe I just have a big child, took for the spring, but I think it will be small. And panties on a small child, very narrow even in appearance. and so the material is thin, but very pleasant. the color is bright, saturated.
Everything is cool, odorless, the thickness of the T-shirt, the quality is good
Class! Quality is good. Happy ..
The suit is cool. Nice fabric. Smooth quality seams! At 82 cm-we are right now. Because of the gum at the bottom on the pants-they do not look too long, although now it's a little longer. Full photo matching. Happy.