SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shoppujapan (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://shoppujapan.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Bought at the request of his wife. She said that excellent lipstick.
The quality is normal. the color is slightly different
The parcel did not come, returned the money.
Great!!!
Description corresponds, came quickly, very satisfied
Lipstick cool, came relatively quickly. Look at my Mandarin. She's awesome sweet and I'm happy: Z
Lipstick liked, dense color, stable. The only thing that feels a little stickiness on the lips
Order somewhere a month went, I order not for the first time, I really like it, it dries quickly and keeps on my lips for a long time, I practically do not paint my lips in the course of the day)))
The order was made in December, received in early February. Lipstick was almost a month and a half. Sensations are not so on the lips, I do not like such sensations of dryness. But I was ready, I had lipstick like that. The color almost coincides. Like dirty pink. I do not know, so far I will use)) The first photo without lipstick lips and fotkala at the included light in the apartment, the rest of the pictures near the window in daylight.
The colors are pts saturated. here about the matovety I doubt) as a trial-I will write off.
Very resistant. Came very quickly.
Lipstick is beautiful, but one minus very long delivery to Moscow more than two months, in principle, if you have patience you can safely order, the store sociable, himself extended the protection period, also put the fenechka as a gift, thank you
Before bodaibo lipstick was a month and a half, I have not tried it yet. Later I will add a review.
Came late. Colors exactly on order 8 and 16 the store still put a red rope keychain. Thank you)
Cool lipstick quickly came
I ordered 17 shade, the color is slightly lighter than in the picture. The structure is matte, the quality is good. As a gift put some woven thing))
Thank you, I got lipstick
Very beautiful colors) fondant is not big) there is no smell)
Lipstick texture is thick. Absorbed quickly. In one day the lips did not dry. In the photo 1-immediately after application, 2-After lunch, 3-in the evening.
Lipstick liked, like persistent, because it washed off badly
I order the second time)) I really like this lipstick)) came within a month))
Not a bad lipstick, with the color guessed, if you do not drink, then last the whole day, and if you eat, then roll into lumps) however for such a price is very good!
The color is saturated, the photo did not work out very well, very resistant. Thanks to the store.
I really like this lipstick.
The product came as to say it is matte, water-resistant, but it sticks and lips dry but the color as I ordered if the evaluation put then 6 out of 10 the product came quickly it's still a plus to the evaluation
It is necessary to wait until it dries, so that there is a normal shade on the lips. It's hard to erase. In general-not bad
In Moscow, the order came for 37 days. The product corresponds to the description. I recommend the product and the store.
Well packed goods, delivery about a month. All as in the description, the smell is pleasant
Everything is fine, thank you! I order the 4th time. in This time they sent another gift!
Received quickly, not yet used. The color came which one and chose
It came quickly, only the color is absolutely different, ordered a dark beige came something red-orange, there are no complaints on the quality, matte and resistant
Lipstick cool, I order the second time Order 11.11 came 30.11 very quickly received, thanks to the store
Shipping to Novosibirsk two months, not monitored, finally tell the color of, his third lipstick take, very stable, not deleted and not spread, only dry mouth, need Chapstick first daub, photo After a whole day wearing, color is different, in fact lighter,
Come in 19 days. Nice color.
Color match
11.11 29.11 had ordered. Thank you
My love, awesome color and texture, and box
Lipstick color #16. Order not 1 time. Order more colors
Thank You Very Much. All right. Matte gloss. Labret with tassel.
I put 5 stars. Delivery about 3 weeks to P. Komi. Lipstick is resistant, lies down, well, after application dries after about a minute. The only little shade was dark. in the photo more powdery 6, in real Brown. And so I advise.
Excellent price-quality ratio. Lipstick smells nice, tightly lies without stains, the color is 2-3 tones darker than on the brush. Quite resistant, but there is a feeling of sticky layer. The order was a little less than a month. Recommend to order
Color, straight, what I was looking for! Corresponds to the description. A little sticky. Compared to another matte lipstick (glooss) a little worse: (And so normal, velvet, pleasant smell. And yes, she came two months before Hmao.
A clear store, as always sends quickly. Delivery Nais. Respect
Got enough. Shipping norms
Cool shine, I order the third time
Color Bomb! I came up! To light hair and gray-green eyes suitable, beautiful.
Delivery 1,5 months. Color matches
Good color
I liked everything, quickly dried on my lips, does not smear, I liked it for durability. Perfectly pigmented-applied to the center of the lips over a very dark 17th shade, and 12 light is perfectly visible.
100 p great