SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shoppujapan (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://shoppujapan.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
מצויין
Good product
Lipstick Matte is good, but it turned out that matte is not my horse. Took as an experiment. The color is accurate, the texture is pleasant. it lies flat, tight. Who has plump sponges your product.
Persistent lipstick. The order is satisfied.
bueno
The color corresponds as indicated. For such a price cool lipstick!
Super
Everything is fine, though the packaging in which lipstick lay, a little wrinkled, but with the product itself everything is fine. Very nice smell.
Bright.
24.01. I ordered 21.02. Received
Lipstick liked. Lays down well. The color came up. Thank you.
I am very happy with the article and beautiful Thank you very much
The second time I order this lipstick, and I'm satisfied))) well applied, velvety. Of course it is not for a long time, but just for a walk will go. Came not crumpled, smells delicious unlike number 11. The color matches. I'll take more.
Beautifully lipstick smells very nice like gum. Thank you very much
It's soo nice. usually um not a fan of pink clr lipsticks but this one is soo nice... it's smell is so nice and the texture also. and it's super smooth. same color as photo...fast shipping i really recommended this...thank uuu i love it ❤
12 room is very beautiful crimson color, but the photo is not visible
Product is as per description
superb
Lipstick liked. soft, smells of melon, the color is juicy. thank you to the store. I will order more.
best quality, early delivery
I love the color and the product itself. It's super good. I recommend it.
Beautiful product but unfortunately for me one on the two products arrived broken, impossible to use it. But the refund was made quickly. Thank you.
I got my lipsticks, beautiful colors. Happy with the purchase
A very long time was the parcel. 2,5 months. I liked the sponge.
I love it.
The color of the lipstick is saturated, a little dry. In general, not bad, lies flat. I recommend,
Order made 10.01 came 07.02. It came even earlier than indicated in the delivery. Not yet tried, but purely externally very dignified looks and smells delicious. With the store did not communicate, there was no need. So overall satisfied with the result and I will buy more.
beautiful lipsticks
Lipstick is very good for such a price. lies well, on the lips is not felt, does not dry the lips, I'm happy. only the color brown by number 11 is actually a little darker than the picture, but I like it.
Lipstick is pleasant texture, there is no obvious smell, the colors correspond to the picture. only went a long time
Besides the long delivery, I love the lipsticks.
For its price lipstick is not bad. I ordered 09 shade. Lays down without gaps, gently and fairly smooth. But, unfortunately, when you wear it quickly erased, so there is a need for constant adjustment. In addition, the color is not saturated enough and you need several times. In general, the order is satisfied and the store can recommend
Lipstick cool! 07
Shade 02 The color corresponds to the description, the lipstick smells delicious. I went for a very long time, I received it at the post office, I do not recommend it on dry lips
Not a bad pamada for such that money)
The color slightly does not match the claimed, but not critical. Lipstick is good, without fragrances, lies well, does not roll down, matte. I recommend.
Lipstick I really liked! The second time I order from this store, I like everything. Delivery fast! thank you very much!
Exact Color. Very good furniture product. Shipped in a few days. Recommend
good product
The goods came in good condition. Thank you very much to the store!!!
Lipstick smells nice, not very matte and not glossy, medium, but a little like a lip dries slightly, and so normal for its price.
Matte, packed well
I really liked the color. Such as in the picture. Thank you! Matte, pleasant on the lips, the smell is almost no.
The product is excellent. Color as in the photo. How long keeps on the lips I do not know yet, but I will order more.
Superb colour. Long lasting. Thnk u guys
Lipstick really liked. Packed perfectly. Shipping is long.
Thanks, I like the color. no smell. I'll order rome.
It's beautiful I have well liked I have the recu in very good condition it like I wanted thanks website
Wonderful lipstick!! The fragrance is very pleasant. The color is rich, beautiful. Persistent. One of the best cosmetic purchases on Ali. To Moscow went more than a month, packed well. I recommend :)
Comply with the picture, beautiful and good product, received in about 3semaines, I recommend this store.