SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shoppujapan (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://shoppujapan.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Beautiful dresses, loved
Jamiel.
After another, even shows printing pictures are different. Uniform Fire suit range ㅈ ㅓ is thankfully symmetry is fit prettily came four. Fabric is also the underskirt is also the material Rea Key 107 yuan, keys, 120 size generously completely fit
100 %
highly recommend great quality good size fast shipping
Stunning quality just love it . We will order again
surprisingly fast shipping and great quality
Dress of good quality, tailoring. For me, the big disadvantage is that the picture does not match the picture, it is very important. In size I can not say for sure, on the growth of 100 took 4 T, on the tag 110. We took it on the sides, the arms, in the armhole.
Lovely
Received rather quickly. Great quality!
Beautiful!
The dress is beautiful. As I already knew, it comes a Little bigger. But it will fit in autumn.
Super
bought by a friend's reccommendation, it's just like i expected!
it's lovely ! just as described
discount is the best offer in this webstore
it's safe to say exceeded my expectations
is just like my pal wanted. thanks!
is really what I wanted. thank you!!
looks exactly like the pic, no worries!
Beautiful dress. And the quality is not bad. I have to
I was lucky to buy the discounted . Happy with the price, the quality is also fine
Super
I've always wondered here can I buy ! thanks to this store!
Great quality + fast shipping and delivery time. I really satisfied.
At 7 years-130 cm-long is good. but the width is huge-wide-you can still put the same child. you have to change
Waited 2,5 months the goods did not come, the money was returned in dispute
thank you.
Not exactly as in the picture but still the quality is good.
good quality
The dresses are super very good quality and the handbag is cool dipped and fast delivery. Thank you store
Finally came a dress. Sorry, by the new year did not have time. Well, nothing) in Ust-Kamenogorsk went a month and a half. quality is good. The picture is really offset, but it does not spoil) Thanks, satisfied)
I love it, just like in picture. 20 days to arrive. Thank you salesman!
cutr
nice
Product was as described, i like the quality. Good purchase item.
Beautiful dress
great price for great price.
The photo is red but actual dark pink
Beautiful. Sewn good!
Quality is excellent, it's fast, size fits.
Excellent. Happy repeat customer :)
Corresponds to the description. The print is not very clear, but looks cute, the quality is good. The child is happy!
Beautiful, fast shipping. Thanks
Dress Super. It came record fast, for 8 days!!!! The only drawback is the drawing, and everything else is fine. When the child dressed it was not very obvious.
Just WOW!
The dress is very beautiful, corresponds to the description. After washing, the color did not lose. I will order in another color.
Beautiful A1 quality
Nice dress. An amateur. Bag-tinplate.
Good dress, delivery 3 weeks to MSK