SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shoppujapan (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://shoppujapan.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Quality price is OK
The watch is excellent, as in the photo. For me, not much heavy. I did not communicate with the store. Delivery is long almost 2 months.
They're just unmatched! Very worthy!
Thank you very nice
For hours quite order them not for the first time, though from other stores. came early. the quality is excellent look expensive, the coating does not peel off for a long time, rather suitable for a large wrist. the bracelet can be adjusted by removing the link
Thank you my store are pleat so I reward you
Very satisfied with the clock! Thank you store!
Satisfied
thank you for the item
I am happy as never very good product I highly recommend I do not communicate with the store but sava, basically satisfied
Very good item for that price
Cool
idk
I'm very happy. I searched for such a model for a long time and found it on this site. I bought myself a watch and gold and silver. for those who do not know how to reduce the bracelet, see my photos, the locks on the bracelet all easily open and remove unnecessary links.
The watch is just super, the strap is adjustable, the hand looks chic.
The clock is exactly like Ha picture. The store immediately returned most of the money as the clock came with chips, scratches and removal of glass.
The watch is stylish, very well packed, but the bracelet is very big on full arm.
Very beautiful it is great wonderful, excellent quality product is sturdy material good like very satisfied with the purchase.
The watch is cool, but the store is not the color sent
Everything is fine. The product is in good quality. Everyone is happy.
I love it thanks
I'm delighted. That's what I really like. I will order the same gold. Thank you.
The clock is beautiful, but very huge, the quality is very good. i recommend the store.
Watch as in the picture, look expensive, on a wide hand came up perfectly. The lock is powerful, shook and went. I liked it very much, I recommend it to everyone. Track tracked all the way. Very satisfied
all ok thanks
Good quality cokkkk
The clock came quickly. But they don't work. The store is silent. Replaced the battery, let's go. But unpleasant.
Otlicno
Very pretty
Divine, and very prompt delivery!
Cool watch.
Good.
Well received and very pretty
The clock came in a month. Quality is perfect. Sections can be unfastened by yourself, at any size of the hand. No scratches. Working.
Perfect!!! Very fast 22 days for Brazil