SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shoppujapan (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://shoppujapan.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Color cute durable, peculiar smell. For these money worth buying.
It's been a long time. The one that is brighter is more moisturizing, the smell is dry. Colors cool
Lipstick really liked, lips do not dry, but also not waterproof.
Lipstick is just gorgeous, the color is gorgeous, delicate texture, the skin of the lips does not dry, keeps resistant
Brand focalur as always pleases! Its products can be ordered and do not worry about quality. Packaging is beautiful, although on the counter put, a bottle of high-quality plastic. Lipstick texture is very soft, the color is Pleasant)
I was satisfied. I think I will order in other colors. I recommend.
Lipstick I really liked, guessed with flowers. 18 gently pink, for everyday life the most it. 16 and 19 rooms also did not disappoint
Wonderful lipstick, evenly lays down, does not dry lips, does not cause allergies, color as in the photo. Of the minuses-not resistant, very small (3 gr), long delivery.
The color corresponds to the ordered. Such as in a photo. Thank you very much!
Good lipstick, I recommend. It's good to lie down. Matte. Krutytskaya) order will not regret.
The color matches, the quality is super, delivered in a month in Ro and this despite the fact that in China was a New Year)
With the color guessed pink than in the picture it was long 2 months in Krasnodar
All good thank you, delivery is long
Lipstick came in a beautiful black box. I order the production of this lipstick is not the first time. I liked the color very much. Everything is fine.
Very fast delivery 21.01 ordered, and 6.02 received. The color is beautiful. Despite the excellent packaging, the lipstick box was slightly wrinkled.
Very Fast Delivery,I loved it
Very nice lipstick, came in 3 weeks. I ordered a shade of 18, of course it differs from the photo, but nice and not bright, to work the most... I think I'll order more... It does not look cheap, I do not feel it on my lips, it is not persistent, but on my lips there is a long period. At the same time, this shade clearly highlights the contour of the lips. Does not moisturize.
Delivery 21 days. Darker than in the photo, I liked the color, for every day what you need. On the lips is pleasant, does not dry and not greasy. Peeling does not emphasize, the folds do not clog, there are no strips. now I want other colors. Thank you very much to the store!
Well, beautifully packed. Color matches. Semi-matte texture. Without fragrances, the smell resembles wax. Durability is medium.
Arrives in a month, well packaged, the color gathers photos and description, well matte, recommended
The tone is slightly darker but very nice. Super well packed everything came complete and no harm. Seller sent gift pigment, thank you!
It came very quickly, the color is the same as in the picture, but it is not water-resistant, the fingers will lubricate if you hold on to your lips, I wanted a water-resistant this no, alas I will look further! But the color is pleasant!
Lipstick zamówiłam 06.01 and dotarła 29.01-very fast! Lipstick compatible with description, wrapped in plastic film. Not kontaktowałam the store.
It came for 4 weeks in RB, packed well, the color almost coincided, slightly darker (I arranged), conveniently applied
It is very convenient to paint such a shape, not very greasy, pleasant
I'm delighted! 1. super fast shipping. Ordered 13.01.2020 arrived 29.01.2020 in the city of Kiev. 2. lipstick super. I have not tried it in my sock yet, but I just applied it at home for verification. I can say that I'm comfortable, the lips do not dry, the effect of durability is slightly present it translates slightly to the finger as a shadow. Recommend lipstick and store I will order more
Colors 6 and 10 are practically no different, one is slightly darker. With color according to numerous reviews I guessed.
The parcel was 20 days. The box is not crumpled. The lipstick itself is made in the form of a pencil, very gently lies on the lips, does not spread, lasts a long time. Even when you eat or drink will remain on your lips! I order not for the first time, very satisfied. Thank you very much to the store!!! Five stars! Recommend!!!
It did not take long. The product has arrived and is in very excellent condition. I like color a lot. I chose the color of 19 I recommend this color
The color with the picture coincided, but on the lips more pink is done, a little red goes.
It came quickly-in a month. Not tracked. Lipstick has a sweet smell. Everyone is happy, thank you.
Delivery 2.5 months. bought for 86.14 rubles. the color of the lipstick malinovvi. nA photo upper.
Everyone is happy. Delivery ukrmail for 14 days. Color matches, lipstick texture is tender, lips do not dry.
Great lipstick. I buy only this brand. I noticed that the product with QR code. Persistent.
Delivery to Novosibirsk almost a month from the date of the order. Quality goods. Came without damage. Packed in air bubble film. the colors are bright and saturated. I recommend
Lipstick klasna, ale colir trohi dark night
Lipstick liked, soft, comfortable to apply. The color is similar, but not completely, in reality a little darker and richer.
crimson color more orange- red then I suppose it to be, but I still like it. order came quickly, well packed, grey "color mix" shadow (?) came as gift.
Lipstick awesome!!!! Color Super!!!! As in the photo. Pleasant on the lips. Holds for a long time. I am very happy!!! I will order more necessarily!!!
01 shade. Bright red color, as in the photo of the store. Soft lipstick, well applied. Looks matte. Does not dry lips. If you do not eat, it will be good to stick, even if you drink something. The minus is that it is not enough, the photo maximum twisted. What I was looking for ^ ^
Lipstick chic! Do not dry, resistant, I advise! Minus only one, very long shipping (((
Good lipstick, the shade is cool, on my lips a little darker than in the photo, does not dry, I recommend to purchase!!!
Very beautiful color. Shipping is long, order 11.11, the mail came the parcel only 15.01. As a gift put another lipstick, though, XS, what to do with it now, the color is not for everyone.
Shipping two months, dropped in the mailbox, packing ordinary package, track tracked partially. The lipstick itself is of medium durability, has a small smell (for an amateur), the color is slightly different from the claimed.
Exactly the same! Super protected. The only thing the delivery q took the 11/11 and received two months later. I trust focallure.
Good matte lipstick .. gently pink .. take not the first time
Ordered on December 18, it came on January 13. Quality is good for such money.
The goods came to Crimea for 2 months and three days the track was tracked only to the border with Russia what I want to say about lipstick lipstick color corresponds to the declared store price 86 rubles I think normal for the amount that is in This lipstick in the photo can be seen took with the coupon of the seller cost 27 rubles for this price excellent lipstick pleasant smell similar to chocolate packaging lipstick as always branded I really like the goods from this company recommend the seller and the goods
December 21 ordered-January 13 received. The second time I ordered, only the shade is not mine. I will order again the one that took the first time
Thank you store! Everything is fine, lipstick is good, the color is beautiful.