SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shoppujapan (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://shoppujapan.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Everything came quickly, the goods correspond to the description. Not yet tried
Everything came up, everything is super
Good quality) recommend
Goods did not receive
Excellent sliders
Super paczuszka dotarła me thank you very stickers as the picture recommend
Everything was like
Cool stickers, very long order!))
Long gone, but super stickers
Everything has come, it remains to figure out how to glue
Before the Orenburg region was long, because of quarantine. The description corresponds, lie down well, worn normally.
Over a month to Poland. Stickers are just as beautiful as the picture :) recommended!
All Super!!!
The item was ordered on 11.11.2019, but never came
Good stickers
They're gorgeous.
Very pretty, consistent with the description and photos. Fast and serious delivery.
Very good, quality stickers, fast delivery
The goods went long but the stickers are cool
as photo
It came in 2.5 weeks. Super!
Super! Delivered in 2.5 weeks
All as in the picture
Beautiful pictures, but with deer quite wide even on the thumb, the horns do not fit, it will be necessary to cut them.
It's okay. Only in Russia the parcel was walking...
Thank you.
I arrive in perfect condition, just like photographs. Consider that they are large
Very long delivery, no longer relevant :(
it is amazing! Thank you very much!
Long shipping. And so everything is OK)
Did not come, money returned
Glue until finished, but look Bright, everything corresponds to the description.
good
1 piece 17₽ it was expensive expected a large quantity
I've purchased on sale and the quality is amazing
The items are in great condition. I'm really satisfied with the product!
arrived in time. nice purchase, no comments, just recommend
excellent quality, not damaged!
I've bought with a great discount, and I have received it already
Perfect , well match my expectations. Thank You.
Thanks for fast shipping! The is better than I expected!
Thank you for great and fast shipping! `ll order again from this store!
Fast shipping, decent quality
totally rad
Utterly happy with purchase. Thanks to the store!