SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shoppujapan (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://shoppujapan.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good
Delivery month. beautiful.
About the size of a pen but I’m still happy with the product! Came faster then I thought it would! Though some of the glitter was out of the container! Would recommend!
Thank you. I recommend.
Totally awesome item arrived super fast easy to use lots and lots of content !! So very happy with my purchase 10 **********store highly recommended Thank you x
All good same as in the photo in 5 weeks arrived in Spain
Love this! Thank you!
very pretty
cute glitter hearts perfect for resin charms
cute
As shown. Beautiful colors!
Perfect!
Recommend! Small, neat serduszka for zdobień I am nice zaskoczona stainless are tiny and such convenient application
February 6th day order March days shipping rated Post with registered mail ohm
Very pretty
everything's up to standard
Fast and safe delivery. Great material. Recommend this product! thanks!
looks beautiful, the condition is perfect
have just received my order. thank you very much!
Beautiful
Thanks for !
Very good as in the photo
not tested yet, but looks great, thanks!
Budget from a reputable store? This is perfect!
Same as the picture, good quality, right size and very fast shipping
Bought a brand new from this shop. Awesome!
Good quality, fast delivery, recommend!
Thanks to the store! very beautiful and fast delivery! super!
Though I've just had this good for a couple of days 3 weeks I'm quite overjoyed with it. This is a successful gain. I purchased it for my my friend's b-day. We were both excited with the quality of theitem. The purchase actually came like a flash and I was quite pleased. way outran my forecasts. I would beyond any doubt recommend this good. fancy it so much I am already planning to purchase more.
Very pretty!
Good
Good quality ! Looks amazing!
perfect!
Very pretty colors
of good quality for such money
Exactly on request
Cool I like them thx
Precious arrived earlier than expected
Matches the description. No drawbacks
Fast shipping.
beautiful heart nail art cant wait to try it on valentine's day sets
Beautiful colors and shine. Track is not tracked. It came quickly, less than a month taking into account the holidays! I recommend
Shipped fast to New Zealand, super cute smaller than expected but it's more then enough thank you!!
I am beyond pleased with this gitter! It may not appear that every color is holo but it is! Ordered 1/06 received 1/27 SUPER FAST DELIVERY
Super cute glitters.
Beautiful I recommend it 100%
Perfect :)
Beautiful recommend
cute
The product corresponds to the description. Fast shipping! Good store, recommend!