SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shoppujapan (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://shoppujapan.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
really really awesome. my 2nd purchase of actually
looks exactly like the pic, no worries!
excellent quality, not damaged!
The store offers cheap online. Really glad I places an order
I really liked the , very nice quality and fast delivery
greatly made
it was a bit difficult to find a on such a low price. but thanks to the store owner now i'm happier than ever
quality of product is great! thanks a lot!
The money was returned, because the goods did not come
love this item, everything as described, thx
When I placed my order, discount was significant. It saved me lots of money!
Thanks for the goods. It's perfect!
Very cool I really liked thank you
Corresponds to the description. I recommend
Everything is beautiful, in business did not try, took for autumn manicure, so I will try not soon, delivery a little more than a month, a jar full
Thanks! Cool!
Nothing has come more than three months. Ali returned the money. Tol for this four stars.
All OK only Troche Malo stars
Cool in appearance. I haven't tried it yet.
Utterly happy with purchase. Thanks to the store!
nice
That's the perfect place to find online
Thank you they are beautiful
Ordered on 8th of January, received in Bulgaria on 28th of January. Very serious store, I order not for the first time - I recommend the store. Product as described, not tasted yet, will leave an additional feedback, when I try the product.
Pretty
pretty ...
The parcel was 2 months old, I have not tried it yet
so happy with it! exactly like it's shown in the picture ❤❤
Do not deny, Ale I put 5 syrochok, yak asked the store. Roll turned
Product exactly as the picture, but in my opinion not suitable for nails, leaves are very rigid and sooner wykorzystam them for decorating paper. Pack szła incredibly long time, therefore wszczęłam dispute, as Byłam urged that goods no longer getting, but when oddano me money after two weeks future pack. It can świątecznego wynikać with period.
Perfect.
Sequins are excellent
IS beautiful! AND cheap! Not yet experienced in nail, but VE it is beautiful!
Long czekałam but finally are
Sequins super
nice
I like everything!
I went to the city, I was already in dispute. It came on the day of the day. The stench of zanadto hard and hard is not enough. Yakshko nigteva plate vuzenka, then Vono stupidly stitch. Such delivery in me is not Bulo
Walked very long, almost 2.5 months, very beautiful, later I will add the photo
Ordered yellow, sent red
Excellent product, but very long went
I did not try the case. Looks very beautiful.
Perfect same as pictured!
Have not tried yet
The parcel was almost a month. The product corresponds to the description. Beautiful leaves, in the case has not yet tried.
look good like photo.
The goods came in 30 days, with the store did not communicate
Very beautiful
All leaves of single color gold foil
Went to Moscow more than a month, was not tracked, filling-half jars