SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shoppujapan (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://shoppujapan.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
lovely lipstick, great coverage and long lasting
Lipstick Super, took 8 and 11))
Very nice thank you store order more to give away
Merci
The color came more brown than in the photo. The rest of the rules!
Very well lies down, soft, creamy texture, does not spread, does not lubricate, worn well, my lips don't dry. Shimmering particles are barely visible, the finish is more like a matte. Nice one. Shade 01 on me looks warmer than in the photo, if you have pale skin-keep in mind. Sent quickly, reached a month, put in the mailbox.
Lipstick is not bad, there are sequins, although not so pronounced. A little dry lips, like any matte in principle. Minus the score for the fact that the shade does not match, in the photo of the store it is clearly darker.
love it
Lipstick norms. But the body itself needs to be repaired
bello
Lipstick miracle. Leaves behind a very noble shade and lasts a long time.
Perfect beautiful
I love thanks to the store
The goods did not come
R
arrived in about 5 weeks to Ontario Canada. looks very nice. full size. beautiful color! I'm in love! also go on very smooth. I recommend it!
This beautiful
It's been a long time. And so everything is OK
Color מהממם
I wanted to give as a gift, but lipstick came with a defect.
I liked it, very velvet texture, light on the lips
Very beautiful, fast shipping, super shop!
Excellent lipstick! lie thin, the color is saturated, matte, but moisturizes. the color is slightly lighter
It's matte with frost, I thought it was brighter.
Love it
The sequins are discreet but still very pretty ^ ^
Very nice and beautiful packaging
lovely
Beautiful lippy x
It shines a lot in the sunlight, very nice
Lipstick cool! bright and shiny! we advise!
splendide
it is amazing, like it very much...
Pretty color
Very nice.
Unfortunately, they sent a different color, but the money was returned
Lipstick is beautiful, but expected that it will shine better, matte, not resistant, imprinted. Packing is not crumpled, shelf life up to 2022 years. I did not communicate with the store. The parcel went for a long time. Thanks to the seller.
Normal
Shine only from above, and inside barely noticeable, a little dry lips.
good
Good
Thank you.
Beautiful lipstick.
Norms. But on the lips of gold particles less, of course, than in the photo
Lipstick did not come, in dispute the money returned
it beautiful and very smooth, iam happy it wat I'm expecting. tx
Good quality, troszkę "lost" to this glitter for mouth but is OK
Beautiful color, such like.
Glitter too discreet after application
Lipstick is beautiful, with the color guessed, I approached. I knew that it would not shine very much, but it's for me even and plus :) I shoot the star for a very long delivery