SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shoppujapan (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://shoppujapan.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
On the bottle written 10 ml, in the description 6 ml. So the bottle is not full. Packed on conscience
Well reflects, recommend
A terrific stamping polish. I used it on a similar color to test in case it did not perform well, but it’s perfect. I’m so happy. I already ordered more!
Thank you very much for the wonderful quality of the product. fast delivery. all separately packed with seals, full vials. packed-Super. very good shapes based on. I recommend!!
I ordered this varnish from other stores 3 times. No one brought it. This seller brought on time and well packed. The product is excellent!!!
Finally my lucky got to me, oooochen long delivery. Lucky themselves are good. I recommend
The varnish is well pigmented, thick, packed in an additional package, so as not to break and spill.
The goods went a little more than a month. Not tracked, thrown in the mailbox. Quality is very satisfied.
The parcel came for a month. Lacquer is super. Prints perfectly. Thanks to the store, I recommend.
The paint came a month before Nizhny Novgorod, everything is whole, but so quickly dries on the plate, it's some seconds simple, quality prints do not turn out. Did quickly, much faster than in rollers on YouTube. Maybe my hands are crooked, XS. I can not use it in the end.
Ordered 02.01.2020 came 06.02.2020 all whole. Until I tried it in my work, then I'll add a review
Ordered 06.01 came 05.02. I like everything. Thank you)
The product came for 1,5 months, packed perfectly, filling full jar, store recommend!
Ordered on October 27, 2019, received on February 03, 2020. To St. Petersburg.
Everything is fine, thank you very much, I recommend
The goods came in a month and a half to the hub. KR. Corresponds to the description and color. Varnish is pigmented enough. In the case has not yet tried, I will add later. And so the goods are happy. I recommend. Thanks to the store.
Good varnish.
It was a little more than a month and a half. All whole. Thanks to the store.
The parcel is delivered on time. The product is well and reliably packed. I haven't actually tried it yet. Later I will add a review. Seller thanks)
Very beautiful. Packing is very good. Lovely design. I did not try it in my work.
Super Black. thanks.
Lucky excellent, well interrupted, I recommend! Well packed, came all whole and full! Thank you store!
Walked long before Krasnodar. 1,5 months. But they should have waited)))
It was exactly 2 months to Samara. I ordered at a discount of 11.11. The packaging is good, but the boxes with varnishes are slightly wrinkled. I ordered 7 varnishes for stamping and 1 plate. The store sent another New Year's plate as a gift (I just wanted it, but did not have time to order it). Now I have this, thank you to the seller.
Thank you-thank you-thank you!!! Everything came well packed. The colors are beautiful. I'm very happy. I recommend.
Delivery is fast, with the store did not communicate.
Bp-et07 is not white, but mother-of-pearl-White. very beautiful!
Walked a month and a half, lucky good, as always. This color live more matte and muted, neither the store's photo nor mine conveys a shade.
I haven't tried them yet but they look good, this store I recommend already buy many things and all very good
This store has fast delivery. Varnishes are great for stamping. Recommend!!
Came for a month, the store sent a gift, two records (sorry that the same), which is very pleased.
Thank you very much to the store, I order not for the first time, the seller is very sociable and pleased with the gift
Corresponds to the description. Color saturated.
It was in 1,5 months. Pigmented, has a weak smell, well translated from plates. Quickly dries, so you need to do everything at the pace, do not brake. Filling on the shoulders.
This second premise of store. First lost along the way and not reached. In the case of paint not tried, as. Stamp arrived it was the first premise. Thank you very much.
Good and dense varnish for stamping.
Lacquer is good, I need to catch it, thick enough for me
The varnish is good, the box with Varnish was still packed in packing polyethylene, printed well
Delivery 2 months, the quality is good, but I can not figure out how to wash the plate from them: the varnish is thick, it is crammed into small elements and I do not know how to clean.
Very remarkably packed goods! Cute and neat packaging) is happy! I advise;)
Long delivery, the varnish is thick, packed perfectly, the brushes are a little not even, but for stamping will suit, I'll look at the work
The goods went long!!! All whole and well packed, thanks to the store, I recommend!!!
Thank you store!
Super, recommend and store and product
Delivery to Moscow month. Sent the store the goods immediately, then the case was for our post of Russia. Lacquer is excellent, imprinted perfectly!!!
Thank you store for understanding. I wanted to order two colors-black and white. But instead of white accidentally ordered gray, they are easy to confuse. Wrote to the seller and asked to put white. The seller is very responsive and understanding, sociable. Came my varnishes intact, packed perfectly. The product has not tested yet, but I think I will add a review later.
As always a chic lacquer for stamping, very pigmented and everything is perfectly printed