SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shoppujapan (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://shoppujapan.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Nice suit. I recommend it to everyone.
Very pleased, very cute, size 110 cm, T-shirt material thin, for the summer-the most it, shorts with a lining insulated, I think, the Pope of the child will be hot. Sewn perfectly, no smell, nice to the touch, cotton. Recommend!
Very good suit, bright and juicy
Cool set
All Super!!
thank you
Good 10/10
I ordered 24 m, for large children the costume is still too big. This size corresponds to 98 Russian. The colors are bright, the fabric is soft, pleasant without threads
The suit is good, bright. Quality is good. Only shorts are very long.
Expected quality better. Shorts are not the same as in the picture, below they are dark and turn as in the picture will not work. The seams are also so. Put a line in the color of the shirt, not such a difficult task. The color of the shirt is not bright yellow, but a dirty shade and the neck on the shirt is lighter. I attach the photo.
All OK, very Bandy kapliczki, talking 24m is our 92 rather.
Everything perfectly took for growth us 7 months took for 12 months everything is right thanks
Looks very cute. The store's size grid corresponds. To the touch, all the same synthetics are felt. And shorts are quite different material, not the same as in the picture. Need to experience washing
Shorts stitched crooked. But you can strut, change and will be perfect. The fabric of the kit is good.
Excellent suit, but the white gate on the pants is not, the inside of the pants is blue, but it looks good, the quality is super.
It's just a miracle!!!! Very neatly sewn. Looks great on the child. Delivery is fast. Thank you.
Pants of minimal thickness, cotton is natural, but the print will be interesting to look after washing. Mike is clearly with a mixture of synthetics. On a boy of 1.4 height 88 cm a bit too big, which means that in the summer it will be just right
Ordered 01.03 delivered 13.03.
Perfect conditions
Looks cool!) not cotton at all, but for the stove for the summer will come down
Thank you very pretty
Bolsters!
It is soo cute!! Good quality. Don't know much about the size measurements, I got it for a gift. So I guess it will fit a 1 year old.
Very beautiful
Nearby suit size 2 T. Year in 4 will be worn.
The quality is super, on our 86th this size 24 m is great, Probably by 2 m years just. Shipping fast
T-shirt HB, pleasant to the touch. Shorts Thin, for the summer very good. On growth 86 took 3 T for this year enough. The expectation justified the suit. The order was made on January 13, the order came to the post office on February 23. Since they had a new year and all sorts of viruses, in principle delivered quickly. The order was sent immediately, there were no delays
Costume Super quality. Looks unusual and stylish.
The suit is cool, there are no threads sticking out and smell. The goods came quickly. I recommend.
Excellent suit of good quality. Thank you.
Slippers and hat in the photo are not included
Delivered to Moscow for a month. Cool outfit. The boy should like it.
Good product. Fast delivery. A+++
Long went, and the goods are good
Suits are just super!!!
It's okay. I ordered three different suits of size 4 T. This is compared to other maximum 3 T, or even less.
Excellent same as the image
Corresponds to the description. Thank you. I recommend
Fast shipping, feels good quality, the polera is elastic fabric
Thank you all
A wonderful suit, it's a pity that the shorts are not thin, like flannel. But very beautiful. Thanks to the store for the fast shipment, and the Mail surprisingly quickly worked, thank you all.
Gorgeous loved
Suit class. All as described, delivery is very fast
The suit is very cute. As in the photo. Made interesting. The store is a big respect!
Gorgeous, perfect size
Satisfied with the product
Good quality and fast shipping
Beautiful! The quality very good
Super quality! And quickly came!
Fast shipping. Quality good store recommend