SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shoppujapan (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://shoppujapan.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
had this before great moisturiser, but unfortunately did not come due to current conditions
Item not received money returned
It's okay! Thank you store! Put down a small gift.
2 months delivery, packaging package with puffy, as a gift bracelet, Cream Gel texture, light spring-autumn, think not summer because the skin is a little felt, pleasant floral fragrance, for a change is suitable, shelf life until December 2021.
The cream came, almost 2 months, until it was used, I will add later, I did not communicate with the store.
I arrive perfect in time and shape, lack to taste in face.,
It arrived perfectly packaged. I haven't tried it yet.
i"m happy. It"s good product. Wish you good business
Very quickly sent, the parcel was tracked throughout the delivery time. The packaging is good, nothing crumpled. It's a pity only that the jars are very small-only 30 gr. Not yet used. When I try, I will add a tip. Seller recommend.
The parcel went for a long time, I even forgot about this order. Everything came intact. The cream is almost odorless. Nice texture. What effect I will write later. I have not tried yet. The store put a small gift. Thank you. Manufacturer China, not Korea as it was written.
I liked this gel. Moisturizes well. jar though small, Ino cream consumption is minimal. Thanks, excellent
Hasn't used it yet...
lovely and hydrating. feels good
Small but not bad
Norms
Cream as in the photo, only received, not used yet
Thanks to the store for the gift, the cream is packed properly, about the quality of the product we will talk later
Came quickly. Very well packed. Nothing was wrinkled.
Got it!! Thank you!!
The cream came exactly a month later, the consistency of the gel-shaped, tried to apply on the hand, the sensations from the cream are not very pleasant, I do not know if I will use it at all.
Thank you if you sent my product is reliable. I arrive well and it is very soft and good aroma. Thank you
Super nice with a very light smell
Delivery less than a month to yanao! Found it in the mailbox.
Thanks to the store, the goods are packed and delivered at best
Good