SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shoppujapan (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://shoppujapan.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Bien reçu Merci
I am very satisfied with the product. Unfortunately not came in time, but nonetheless doszedł. Thank you
The colors are nice.
Good product, as in description.
Wast delivery, although some of lipsticks are a little bit crashed and the mirror is not fasten.
I'm happy
Very nice As advertised.
The article arrived in perfect condition and 15 days before the estimated date. Same as the image and description. I loved them. Thank you very much to the store.
ok
Very good lipstick. Pastel colors, lie well, keep lipstick on the lips for a long time, do not spread. As an option for travel and travel just perfect
Good choice
The product looks exactly as in pictures but it doesn’t have the same apply as it looks in the pictures.
Very small, the colors are good, but not Matte
We got on schedule. Lipsticks are small, but they paint well.
Very original and compact
Lipsticks lie well and easily wash off, but they are so tiny, quickly run out
I like it but I was hoping the lipstick would be a little bigger are for the bag but very pretty
unfortunately damaged thé box was Broken
The set is small, but the colors are good. Everything came whole, except for small scratches. The goods are good.
Really very small lipsticks, not matte, the colors are strange, the cover is low-translucent
The box cracked. In general, everything is fine, lipstick whole.
Lipstick came in excellent quality. Whole. Fondant is small as probes, but it is also good, convenient to carry. Colors are pleasant, all as in the description.
Received Today, arrived straight. Loved.
Lipstick funny. Colors are all good. But in what form they came to me very upset. I understand that this is the post of Russia, but it's still a pity that I had to throw the box. Because they are small and in the cosmetic bag they are hard to find
Loved it!
Sleeping cute dish with thank you
Small
super
Very quickly sent! But I did not think that they will be so small I warn you who will take them very small as if Probes! But good shades, I liked it! Plastic cheap, to compassion... I advise everyone who loves such shades!
How the description but it took 2 and a half months to get to Colombia
Super
Very good
The bearing of the lipstick is of the pinky finger
Received bt delivery is slow
Case is broken when delivery, products further good found
I love all colors!
Quick delivery than you but unfortunatelly mirror was broken
Très mignon goods
Exácto
Thank you I received the order
Such little funny probes. All whole: and boxes and lipsticks. Weakly pigmented. But shades fairy tale
Galvenais lūpas nesausina. Ļoti maziņas.
Everything came quickly. In just two weeks. But the box is broken and pouarapana, and the lipsticks are shabby.
Lipsticks are quite small, but they have good coverage and smells nice. Good for this price
Received thanks
Thank you very much for the shipment arrival in time
The colors are warm shade, not matte but not gloss, something medium, not resistant, like ordinary lipstick. The colors are strange, they are not like the tube itself beautiful. Tuba is very small, look at the photo. Option in the pocket throw very good.
Most likely the cheapest price for is awailable in the store. Just as wanted!
A little dry
For my budget is a great buy. thanks to the seller!