SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shoppujapan (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://shoppujapan.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Hairpins are very beautiful, everything corresponds to the photo and description! Recommend
Hairpins chic! As on photo
Hairpins as in the photo. Beautiful. I have not tried to wear it yet.
Beautiful hairpins, I recommend
Good sticks, original, liked, thank you.
same as the picture, but very long delivery
Gorgeous hair clips. Only thing is one pearl popped off of one of them within a week of receiving them.
All the hairpins came in excellent condition! Advise!
As in the picture)
Very beautiful hairpins)
To Ukraine/KIEV Flights vchasno. seltsev ввічливий, goods yakisniy. Raju!
The parcel was delivered in a month, within the prescribed time. Everything is whole, without defects. Look nice on the hair, hold tight. Thank you! Seller recommend!
Very fast shipping.
Liked
Super Cool sticks! Fast shipping! Thank you
Items came finally Thank You! Seashell fell off but it’s okay I can glue it - super pretty and great price
Excellent quality
Beautiful neat set, two invisible and barrette, glue is present, but almost invisible
Small hairpins, I thought, will be larger
Cool
No in stock. After conversation with selling I received a refund. Recommend this store
I made an order 20.02.2020 and received it 08.04.2020
Thank you for the hairpins, everything is fine!
They are beautiful, they arrived in time! I recommend this product
same the imagen. it's pretty fragile
Cute hairpins, hold well on thin hair! For the summer it's the most!) the truth waited for them to Krasnodar for a long time
Love it
It was almost 2 months before St. Petersburg. Put in a drawer
Ordered February 2, received April 6, all the norms.
Hairpins are very beautiful and quality) sent a lot of hairpins, although I ordered only one set) Apparently, this is a gift!! Thank you very much) it's very nice
Superb article perfectly matches the photo!!
Order dotarło after 62 days.
This is sooo beautiful I advising
The child is happy-we advise!!! Thank you!!!
The package came for a month. Made neatly, the glue is not noticeable.
Product looks exactly as pictured, zero flaw. Recommend!
Identical to the photo. Recommended
All as in the description, very beautiful, keep the hair well, can certainly darken with time, I do not know, sorry that one set ordered only, delivery to Russia 13 days, super fast! I advise unequivocally!!!
Came quickly, the quality is good
Everything is wonderful, sticks for the summer for the beach, the quality is Chinese-not super, but it looks beautiful on the hair
Very pretty
Beautiful set of clips, super indicate. Holds fine hair.
Delivery to Moscow 3 weeks, everything corresponds to the description.
Simply beautiful barrettes
Received in perfect condition. Looks good and cute. Seller shipped the product in same day of ordered
Arrived all perfect and on time (1 month). Will buy more, excellent material.
Beautiful hair clips
Paid 09.01 received 20.02 long shipping, but there were holidays. The quality is super, the clips are tight and therefore will keep well not only baby hair. Size is not small
Exelents are very pretty the same as the photo
The pins are strong, beautiful. Match the description. Thank you, the order quickly came!