SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shoppujapan (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://shoppujapan.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Happy with the nail stickers, as on picture, still need to test it. Arrived within 2.5weeks.
Good stickers, lie down well)
Really nice. Good looking, Everything is fine
Excellent stickers))) came as ordered
Cool stickers, very gentle! I quite advise everyone and will order more
I loved it just like the description and it came fast. The 5 leaves came
The order went to Moscow for 1,5 months.
Stickers are beautiful. Translated very easily. Thanks to the store.
Stickers are bright as in the picture. For this price in general Super! Delivery to Volgograd 1.5 months
Stickers are cool as they wanted, the whole population is satisfied we will still order, delivery is two months and was not tracked.
Cool! Water stickers, ordered two, in one package came.
love these all you have to do is wet with hot water and they slide right off onto your nail. You must use tweezers when handling them though! Im love with these things. They make my nails looks so expensive!
nice
Beautiful stickers
Ordered 25.12, received 12.02 Thank you.
Very well made, written beautifully
Ordered 19/01, came 10/02 in Surgut, everything is fine, did not track but messages always came, the size with the palm (large sticker) beautiful picture is very)))
Stickers came but in the case has not yet tried. Went very long 2.5 months.
Excellent Product, quality I liked very much, it takes very long the truth like 3 months
13.12 ordered. 6.02 came. It's good that they got, thanks for such beautiful stickers, I think they will quickly disperse)
Very beautiful I will order more
Packed norms. it was 2 months to Bashkortostan. put in the post. Box
Came in less than a month, all the Agrees :)
Exactly 2 months delivery. Good sliders. Large and clear printing
It was almost 3 months before perm. The track was not tracked. Everything's fine. I haven't tried the case yet. Thank you store
It came today 31.01.20 went a very long time but everything corresponds to the description, very beautiful bright stickers
On 11.11 I ordered and on 27.01 arrived in Moldova, very late unfortunately. Good thing we didn't have drawings for the New Year. I also opened the dispute, but during the dispute they came
The parcel came after the dispute was closed. It's a pity that I failed the mail. I will definitely order from the store.
The goods are not received, the dispute did not open cheap goods that would argue because of it
Cute stickers, only a little washed, but not scary)
The order took three months, threw in a box. Beautiful pictures
The parcel went 2 months and was not tracked. The drawings are bright and clear. I'll order more.
Stickers came in more than a month, very beautiful and quality. I was satisfied with the purchase, I advise you to pay attention.
I'm finally here! I demand a lot to arrive. Everything is just as much as the description. Thank you very much, Mr. salesman.!
On vtirku it is not enough to lie down, and I liked it so much, I will take more!
Everything is fine, put the store all the requested numbers. thanks for that to him
Stickers liked, ordered 8 pieces-sent with tracking
Slightly darker than in the picture. Very long sent order, delivery 2 months and week.
It went very long, but it's because cheap goods.
All comply with the description, I'm glad, recommend
I ordered all 1 piece, sent 3 and 5 pieces, thank you)
Stickers are nice and detailed. Look just as in the pictures.
Good, quality stickers) small, bright) came quickly, I recommend it)
29 November ordered, 10 January received in Netherlands. exactly as description. Neat
With the store did not communicate, everything corresponds to the description, quickly. thanks
Excellent, as in the picture!
The goods came after 2 months (November 11 ordered, January 6 came) the stickers are bright, very beautiful, the goods are happy)))
Sliders are very satisfied. Everything matches the description. Delivery almost 2 months.
Ordered 2.12 came 31.12 stickers as picture. Recommend
Delivery month. Track tracked. Stickers are not water, so tweezers remove and glue. Keep well, apply too, the edges do not fold, like other stickers. I 've had such a thing.